Terms and Conditions

*The Bainbridge Institute* Owned and operated by First Cohort Incorporated Ltd
Version 1.0
Effective Date: 3 August 2026
Last Reviewed: 27 July 2026

1. Introduction

Welcome to The Bainbridge Institute. These Terms and Conditions govern your access to and use of The Bainbridge Institute website, online learning platform and all products and services provided by First Cohort Incorporated Ltd ('we', 'our' or 'us'). These Terms form a legally binding agreement between you and First Cohort Incorporated Ltd whenever you access our website, create an account, purchase a course, enrol on training, subscribe to our services or otherwise use any part of The Bainbridge Institute. Please read these Terms carefully before using our services. If you do not agree with any part of these Terms and Conditions, you must not access or use our website, learning platform or any services provided through it. These Terms apply to all users, including individual learners, employer clients, administrators, consultants, instructors, visitors and organisations. These Terms should be read alongside our Privacy Policy, Cookie Policy, Refund Policy and Acceptable Use Policy.

2. About Us

The Bainbridge Institute is the trading name of First Cohort Incorporated Ltd, registered in England and Wales under company number 15812438. Registered Office: The Business Innovation Centre, Wearfield Enterprise Park East, Sunderland, SR5 2TA. Contact: support@thebainbridgeinstitute.com.

3. Our Services

The Bainbridge Institute provides education, training and professional support services including online learning, employer-managed platforms, qualifications, digital resources, classroom and virtual training, consultancy, certification and future AI-assisted educational services. Access to services depends upon the subscription or agreement held.

4. Eligibility

The platform is primarily intended for users aged eighteen years or over. Where younger learners are enrolled, appropriate authorisation must be obtained. By registering you confirm that the information you provide is accurate and up to date. We reserve the right to refuse or suspend registrations where misleading information has been supplied.

5. User Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out using your account. You must notify us immediately if you suspect unauthorised access. We may suspend accounts where security concerns or breaches of these Terms arise.

6. Employer Accounts

Employers purchasing licences or subscriptions are responsible for allocating learner places, maintaining accurate learner records and ensuring only authorised users access the platform. Employer administrators may access learner progress, assessment results and certificates where necessary to administer workplace learning in accordance with our Privacy Policy.

7. Access to Courses and Learning Resources

Course access may be provided through individual purchase, employer subscription, promotional access or trial membership. Access is personal to the registered learner and may not be shared. Course availability may vary according to subscription terms, and we reserve the right to update or withdraw course content where necessary.

8. Fees, Payments and Subscriptions

Paid services require payment before access is granted unless otherwise agreed in writing. Prices are shown in Pounds Sterling and VAT will be identified where applicable. Subscription access may be suspended where payment is overdue. Promotional pricing may be withdrawn without notice and does not apply retrospectively.

9. Employer Subscriptions and Learner Licences

Employer subscriptions provide access for the number of learners purchased. Licences are intended for named individuals and may only be reassigned where permitted by the subscription. We may monitor licence usage and investigate suspected misuse.

10. Course Completion and Certification

Certificates are normally issued once all mandatory learning and assessment requirements have been successfully completed. Certificates confirm successful completion of the course only and do not in themselves confirm professional competence or authorisation to practise.

11. Intellectual Property

All course materials, branding, resources, templates, videos, assessments, software and educational content remain the intellectual property of First Cohort Incorporated Ltd or its licensors. Users receive a limited licence to use the content for authorised learning purposes only.

12. Acceptable Use

Users must use the platform lawfully and professionally. Unauthorised access, copying of materials, misuse of accounts, offensive content, malicious software or behaviour that compromises platform security may result in suspension or termination.

13. Professional Reliance on Training and Guidance

Our courses, consultancy, AI-assisted services and educational resources are provided for educational purposes only and do not constitute legal, medical or regulated professional advice. Employers and learners remain responsible for their own decisions and for seeking specialist advice where appropriate.

14. Availability of the Platform

We aim to keep the platform available but do not guarantee uninterrupted access. Maintenance, upgrades, security work and events beyond our control may temporarily affect availability.

15. Consultancy and Professional Services

Consultancy services are delivered with reasonable skill and care and may also be governed by separate written agreements. Recommendations are based upon information supplied by the client, who remains responsible for implementation.

16. Cancellation of Services

Cancellation arrangements are governed by our Refund Policy. Booked consultancy or training services may be subject to cancellation charges where notice is not provided.

17. Suspension and Termination

We may suspend or terminate accounts where these Terms are breached, unlawful activity occurs or platform security is threatened. Outstanding payment obligations survive termination.

18. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded. Subject to applicable law, our liability for indirect or consequential losses is excluded and our liability for a claim will generally not exceed the amount paid for the relevant service.

19. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control including severe weather, cyber incidents, utility failures, industrial action or government intervention.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales and disputes shall be subject to the jurisdiction of the courts of England and Wales unless legislation provides otherwise.

21. Changes to these Terms

We may amend these Terms from time to time. Updated versions will be published on the platform and continued use constitutes acceptance of the revised Terms.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy and Acceptable Use Policy, constitute the entire agreement between you and First Cohort Incorporated Ltd concerning the use of The Bainbridge Institute.

23. Severability

If any provision is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

24. Waiver

Any delay in enforcing a right under these Terms does not amount to a waiver unless confirmed in writing by an authorised representative.

25. Contact Information

For enquiries regarding these Terms please contact: First Cohort Incorporated Ltd, The Business Innovation Centre, Wearfield Enterprise Park East, Sunderland, SR5 2TA. Company No. 15812438. Email: support@thebainbridgeinstitute.com.

Closing Statement

The Bainbridge Institute is committed to providing high-quality education, practical workplace guidance and professional support. These Terms establish clear expectations for learners and employers while supporting a fair, transparent and trusted learning environment.